The Managed Operation service implies that Telesense, as a strategic partner, will secure optimal operation of your company’s network and IT environment, by taking responsibility of all technology operation activities including planning, design, implementation services, as well as the day-to-day operation and maintenance of the network and systems.
Network & Service Assurance: Quality of service. Network and Service Assurance is a part of the Operate and Maintain process. The purpose is to secure that the services offered by you, are available to your customers to a predefined quality.
Service Provisioning: Just-in-time activation. Service Provisioning is a part of the Operate and Maintain process. The purpose is to support you with provisioning activities that are not suitable to handle from your customer management function.
Capacity Management: Optimal asset utilization. Capacity Management is a part of the Grow the Network process. The purpose is to manage service capacity growth in an effective way. The KPI measurement is based on the actual utilization of the deployed infrastructure on both network level and node level.
Coverage Management: Just-in-time coverage. Coverage Management is a part of the Grow the Network process. The purpose is to manage service coverage growth in an effective and foreseeable way.
There is a need for a systematic, step-by-step knowledge transfer or learning program to improve the comprehensive capabilities of personnel in a fast-changing and converged network environment. Telesense will conduct regular training sessions to ensure proper knowledge transfer and upskilling of staff.